Author: pbusardo
Steve’s (from Mountain Oak Vapor) Response from Boge
Thanks for sending this along Steve!
Dear Steve
First of all thank you very much for your persistent help and support to Boge! We note that recently there are some negative comments on the quality of our Boge cartomizers. We find that most of the complaints focus on blank cartos. After detailed investigation, we’d like to release the following clarification:
1) Boge’s prefilled cartomizers are regarded as the best cartomizers in the market, owing to their perfect performance and consistency in quality. We’ve seldom received any complaint about prefilled cartos.
2) Boge has never changed any material for our cartomizers, no matter blank or prefilled ones. Some people think that the fiber filler has changed, but actually there is no change at all. There are only 2 changes to our packaging. The first change is the condom, but this only happened to several batches in early April, 2012, when the original supplier of condom was out of stock so we had to use condom from another supplier, which was a little bit loose and shorter. However, there wasn’t any change at all to any material of the cartos. One or two weeks later we used the original condom again and everything remained the same as before. Some people are talking about the long condom version vs short condom version. Actually the cartos in both versions are exactly the same. We don’t think the length of the condom could have any effect on the quality of the cartos. The second change is that we spray print the style No., flavor, nicotine strength and resistance of heating coil etc. on the candy packs instead of using transparent stickers.
3) We think the way of filling e-liquid into the cartos is crucial for their performance. For prefilled cartos, we use an injector to fill e-liquid deep inside the cartos twice. Each time the e-liquid is distributed evenly in three different places. In this case we can make sure that the heating coil is fully infiltrated before the users inhale. This is why our prefilled cartos perform so well so far. For blank ones, we are not able to control the users’ way of filling. An user can get the burnt taste easily if the heating coil is not fully infiltrated. Please fill in the e-liquid correctly to ensure that all units work well.
4) VG e-liquid is thicker than PG one. It takes more time (maybe 5-10 minutes) for VG e-liquid to go through the fiber filler and reach the heating coil. We don’t know how our blank cartos work with other brand of e-liquid. We only know that Boge cartomizers, filled with Dekang e-liquid, are gold standard in the electronic cigarette industry.
5) Some users put our blank cartos into clear tank (like the so called DCT or F16) and find that they don’t work well. This is quite understandable as our cartos are not designed to be used in the clear tank. Our cartos are intended to be used with 3.7v batteries only. It’s not recommended to use our cartos with other devices.
6) There are lots of fake Boge cartos in the market. When you search “Boge” on www.alibaba.com, you’ll find thousands of “Boge products” but most of them are not produced by Boge. We can not exclude the possibility that a certain proportion of the complained Boge cartos are fake. We’ll continue to fight against such fake products to safeguard our rights and interests, and maintain the reputation of the quality of our products.
No matter what the reasons are, we’ve taken this issue seriously. We are doing something to optimize our products. We’ve added automatic assembling and inspecting machines to increase our productivity and guarantee our quality. We’ll continue to enhance the 100% inspection system for all cartos before shipment. We have never, and will never compromise on quality. We trust that we are able to provide all Boge fans with perfect cartos whose quality is as good as usual.
We thank you again for your kind concerns! We are open to any opinions you have about our products. If you have any questions, please feel free to send e-mail to info@bogecig.com (Attn: Mr. Stanley Chen)or visit our websites at www.bogecig.com and bogetech.en.alibaba.com.
With our best regards.
Eunice Zhang
Sales & Marketing Department
Shenzhen Boge Technology Co., Ltd.
2/F, 8 Building, Shasan Chuang Ye Industrial Park,
Shajing Town, Baoan District, Shenzhen, China 518104
Mobile: 86-135 5485 5498
Tel: 86-755-29872059
Fax: 86-755-61532205
website: www.bogecig.com
e-mail: eunice@bogecig.com
MSN: eunice_boge@hotmail.com
Skype: eunice_boge
MY RESPONSE FROM BOGE (LOOK FAMILIAR?)
Dear Pbusardo,
Thank you very much for your concerns about the quality of our cartomizers. We did note that there are some negative comments on our products recently. We find that most of the conplained cartos are blank, without e-liquid inside. This may be one of the reasons as we’ve seldom received complaints on prefilled ones. Our engineers have had detailed study on this issue and the following is our feedback:
1) Boge has never changed any material for the cartomizer, no matter blank or prefilled ones. Some people think that the fiber filler has changed, but actually there is no change at all. The only change is the condom. But this only happend to several batches in early April, when the original supplier of condom was out of stock so we have to use condom from another supplier, which was a little bit loose and shorter. However, there wasn’t any change at all to any material of the cartos. One or two weeks later we used the original condom again and everything remained the same as before.
2) We think the way of filling e-liquid into the cartos is very important. For prefilled cartos, we use an injector to fill e-liquid deep inside the cartos. The e-liquid is distributed evenly in three different places. In this case we can make sure that the heating coil is fully infiltrated before the users inhale. This is why there are very few complaints on our prefilled cartos. For blank ones, we are not able to control the users’ way of filling. An user can get the burnt taste easily if the heating coil is not fully infiltrated.
3) VG e-liquid is more thick than PG. So it takes more time (maybe 5-10 minutes) for VG e-liquid to go through the fiber filler and reach the heating coil.
4) Some users put our blank cartos into clear tank (like the so called DCT or F16) and find that it dosen’t work well. This is quite understandable as our cartos is not designed to be used in the clear tank.
5) There may also exist the possibility that the fiber filler is wrapped too tightly. But we think this only happens to a very small proportion of products made by new or unskilled workers.
No matter what the reasons are, we’ve taken this issue seriously. We’ll continue to enhance the 100% inspection system before shipment. On the other hand we are collecting feedback from our customers. Is it possible for your to send us several defective cartos for our investigation? We’ll bear the postage for these samples. We trust that we’ll continued to provide all Boge fans with perfect cartos whose quality is as good as before.
We thank you again for your concerns and we are open to any opinion you have about our products. Please feel free to contact us if you have any question or suggestion.
Best regards.
Stanley Chen
2012-07-23
Sales Manager
Shenzhen Boge Technology Co., Ltd.
2/F, 8 Building, Shasan Chuang Ye Industrial Park,
Shajing Town, Baoan District, Shenzhen, China
Mobile: 86-13528794449
Tel: 86-755-29872935
Fax: 86-755-61532205
e-mail: info@bogecig.com
web site: www.bogecig.com
A New Boge Experience
So on Saturday I load up a brandy new Boge (two short condoms) in a tank and I begin to vape. I put it down and revisit it Sunday night. Too tight to pull through. This has NEVER happened to me with a Boge in that short a period of time.
(sh)It continues…
THE JAZZ CARTO PIPE SHORTY
From Song regarding the “no condom” Boges that Rheal received
Comment: “Rheal purchased Boges from VaporUS and they had NO condoms!!??”
Hey Phil,
Just to clarify on the no condom on the boge cartos from us, its only on the
stainless steel SR cartos, all the black LR ones have condoms on them and they all
came from boge from the same shipment and batch. When we asked boge about it, they
just said they had problems with procuring some materials for the SS ones and that
it was packaged differently??? ( didnt make much sense for me, prob same for u) .
Since then my rep at boge has left it and is working for some other company.Since then I haven’t done to much research into it, mainly because boges are really
not our main products or a company we deal to much with. But my guess is ether they
had a internal fight, started getting cheaper materials or bad batches of them (
doesn’t explain the different wrappings and packaging) or started outsourcing some
of their stuff to meet demand.Hope that helps
Cheers and happy vaping
From Jimmy
Dear Phil
Just gotten into e-cig and goodness me there were so many brands and products
available.Thanks to you and your rave reviews that now I know how to go about and what to use.
Keep up with the good work and your entertaining reviews. I’ve been a smoker for the last
20 plus years and now just managing to kick the habit by using e-cig. At last feeling more
better, energetic and stop smelling like a walking chimney.By the way I’m from Kuching, Sarawak of Borneo. Just to show how afar your work is appreciated and respected. My now and most loved PV is the Provari with the Boge and waiting eagerly for my Phiniac Tank. Ha! Ha!
Just in case you ever decided to come down to the jungles of Borneo for some R & R or
adventuredo please feel free to e-mail me. Thanks once again and happy vaping.Regards,
Jimmy C
Are Our Boges Really Boges?
Check out this very confusing link. Here are some Boge cartos made by Trueman. Huh??
Thanks to Steve from Mountain Oak Vapors for this confusing link!
Response from Boge
Ambrose wrote to Boge concerning recent quality. This is what he heard back. Thanks for allowing me to post this Ambrose!!
Dear Sirs,
Thank you very much for your concerns about the quality of our cartomizers. We did note that there are some negative comments on our products recently. We find that most of the conplained cartos are blank, without e-liquid inside. This may be one of the reasons as we’ve seldom received complaints on prefilled ones. Our engineers have had detailed study on this issue and the following is our feedback:
1) Boge has never changed any material for the cartomizer, no matter blank or prefilled ones. Some people think that the fiber filler has changed, but actually there is no change at all. The only change is the condom. But this only happend to several batches in early April, when the original supplier of condom was out of stock so we have to use condom from another supplier, which was a little bit loose and shorter. However, there wasn’t any change at all to any material of the cartos. One or two weeks later we used the original condom again and everything remained the same as before.
2) We think the way of filling e-liquid into the cartos is very important. For prefilled cartos, we use an injector to fill e-liquid deep inside the cartos. The e-liquid is distributed evenly in three different places. In this case we can make sure that the heating coil is fully infiltrated before the users inhale. This is why there are very few complaints on our prefilled cartos. For blank ones, we are not able to control the users’ way of filling. An user can get the burnt taste easily if the heating coil is not fully infiltrated.
3) VG e-liquid is more thick than PG. So it takes more time (maybe 5-10 minutes) for VG e-liquid to go through the fiber filler and reach the heating coil.
4) Some users put our blank cartos into clear tank (like the so called DCT or F16) and find that it dosen’t work well. This is quite understandable as our cartos is not designed to be used in the clear tank.
5) There may also exist the possibility that the fiber filler is wrapped too tightly. But we think this only happens to a very small proportion of products made by new or unskilled workers.
No matter what the reasons are, we’ve taken this issue seriously. We’ll continue to enhance the 100% inspection system before shipment. On the other hand we are collecting feedback from our customers. Is it possible for your to send us several defective cartos for our investigation? We’ll bear the postage for these samples. We trust that we’ll continued to provide all Boge fans with perfect cartos whose quality is as good as before.
We thank you again for your concerns and we are open to any opinion you have about our products. Please feel free to contact us if you have any question.
By the way, would you please let us know which sales person you bought our cartos from?
Best regards.
Stanley Chen