So the poll is over and the results are quite disturbing. 35% or 610 of those who voted have experienced credit card fraud. To me, this is a HUGE issue!
I don’t feel we should blame or throw any vendors under the bus. I don’t think it’s their fault. However, we can certainly blame the e-commerce and cc processing systems they are using.
I know this week MadVapes has sent letters out to people who have made recent orders. Here is a copy of the letter I recevied from a vaper who wishes to remain anonymous:
Dear Madvapes Customer,
During this past weekend (6/14 2:00pm EST to 6/17 9:03am EST) our online processing incurred an unfortunate security breach. We value your business and respect the privacy of your information, which is why, as a precautionary measure, we are writing to let you know about this data security incident. This breach may or may not involve your credit card. Your order was placed however the credit card provided was never processed to pay for this order. The data accessed may have included some personal information specifically your shipping and billing address along with your credit card information. Unfortunately we needed to cancel the orders received during the security breach and have done so. You are receiving this letter because your order was canceled.
Madvapes values your privacy and deeply regrets that this incident occurred. Upon us discovering this we immediately took the necessary steps to implement security measures designed to prevent a recurrence of such an attack, and to protect the privacy of Madvapes valued customers. The company also is working closely with our credit card processing company to ensure the incident is properly addressed.
As a precautionary measure, we recommend that you remain vigilant by reviewing your account statements and credit reports closely. If you detect any suspicious activity on an account, you should promptly notify the financial institution or company with which the account is maintained. Some additional suggested steps you may want to consider immediately follows this letter.
If you have any questions regarding this or resubmitting your order please give us a call at 704.624.8551 between the hours of 9:00 and 5:00 EST.
We apologize for any inconvenience this may have caused and please know we are doing everything we can to prevent this from happening again.
Sincerely,
Madvapes, LLC
Note that MadVapes is, in fact, one of the companies I recently ordered from. Does this mean I won’t order from them anymore? Hell no. They are still my “Radio Shack of Vaping Supplies” 🙂
To the vendors, please research your e-commerce vendors and make them aware of what’s going on and what steps their taking to prevent this from happening.
To the vapers, be aware of who you’re ordering from and watch those credit card statements!
I’ve heard some folks mention using pre-paid cards instead of open CC cards to do their buying.
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