Ambrose wrote to Boge concerning recent quality. This is what he heard back. Thanks for allowing me to post this Ambrose!!
Dear Sirs,
Thank you very much for your concerns about the quality of our cartomizers. We did note that there are some negative comments on our products recently. We find that most of the conplained cartos are blank, without e-liquid inside. This may be one of the reasons as we’ve seldom received complaints on prefilled ones. Our engineers have had detailed study on this issue and the following is our feedback:
1) Boge has never changed any material for the cartomizer, no matter blank or prefilled ones. Some people think that the fiber filler has changed, but actually there is no change at all. The only change is the condom. But this only happend to several batches in early April, when the original supplier of condom was out of stock so we have to use condom from another supplier, which was a little bit loose and shorter. However, there wasn’t any change at all to any material of the cartos. One or two weeks later we used the original condom again and everything remained the same as before.
2) We think the way of filling e-liquid into the cartos is very important. For prefilled cartos, we use an injector to fill e-liquid deep inside the cartos. The e-liquid is distributed evenly in three different places. In this case we can make sure that the heating coil is fully infiltrated before the users inhale. This is why there are very few complaints on our prefilled cartos. For blank ones, we are not able to control the users’ way of filling. An user can get the burnt taste easily if the heating coil is not fully infiltrated.
3) VG e-liquid is more thick than PG. So it takes more time (maybe 5-10 minutes) for VG e-liquid to go through the fiber filler and reach the heating coil.
4) Some users put our blank cartos into clear tank (like the so called DCT or F16) and find that it dosen’t work well. This is quite understandable as our cartos is not designed to be used in the clear tank.
5) There may also exist the possibility that the fiber filler is wrapped too tightly. But we think this only happens to a very small proportion of products made by new or unskilled workers.
No matter what the reasons are, we’ve taken this issue seriously. We’ll continue to enhance the 100% inspection system before shipment. On the other hand we are collecting feedback from our customers. Is it possible for your to send us several defective cartos for our investigation? We’ll bear the postage for these samples. We trust that we’ll continued to provide all Boge fans with perfect cartos whose quality is as good as before.
We thank you again for your concerns and we are open to any opinion you have about our products. Please feel free to contact us if you have any question.
By the way, would you please let us know which sales person you bought our cartos from?
Best regards.
Stanley Chen
Store
